FAQ
Frequently Asked Questions
We Have The Answers
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General
New customers can sign up for a free account through our website or contact our Customer Care department.
We assign a customer number to your account to track important details of your order, including your order history. Your customer number is typically numeric and is located on the top right of your invoice or can be found under Account Settings in your customer portal. For additional questions about your customer number, contact our Customer Care department.
Inventory
Yes, Shamrock prides itself on quick turnaround times and delivery for stock and custom items. However, we also offer expedited shipping options if you need our products sooner than the expected delivery date. For online stock orders, choose expedited shipping at checkout. For custom orders, please contact our Customer Care department to request expedited shipping.
Shamrock carries thousands of items! To confirm the availability of any stock item, contact our Customer Care department or call 800-323-0249.
We recognize that businesses of all sizes need to manage their resources effectively, especially when it comes to balancing supplies with available storage. To help our customers, Shamrock offers stocking agreements to ensure that an adequate supply of your products is available and in stock in our facilities when needed. Simply call to reorder, and we’ll ship them to you.
It's easy. Contact our Customer Care department to set up a stocking agreement.
Materials and Artwork
Shamrock carries a wide range of materials and adhesives designed to accommodate different applications and environmental conditions. Our team can work with you to identify the material and adhesive that is right for your unique need. For a custom material consultation, contact our Customer Care department or call 800-323-0249.
Absolutely! Simply provide us with the appropriate Pantone color, and we will custom order the ink for you! (Please note there is a $50 charge per custom color.)
Labels and tapes manufactured on a roll often need to be wound to come off of the roll with a specific orientation, known as the wind direction. Shamrock offers eight unique label wind directions. See our diagram below:
To create variations in the shade or intensity of a color, we use a screening technique to control the amount of ink applied within an area. For example, the screening process allows the color red to produce varying shades of red and pink or to be combined with other colors to create tints.
Generally speaking, our team can reproduce almost any design. However, we recommend submitting image files so our Prepress team can adequately review the specifications. Upon request, Shamrock provides mock-ups to ensure your design meets your requirements. Use our Design A Label custom label builder or contact our Customer Care department to begin your custom label design.
Shamrock will work with you to achieve your satisfaction before going to press. However, in cases where there are excessive proof revisions, graphics time that exceeds 45 minutes (frequently to recreate logos), or other less common scenarios, Shamrock will charge an art fee. Contact our Customer Care department to discuss your specific situation.
Pricing
Yes! Shamrock has contracts with numerous Group Purchasing Organizations (GPO). When creating your online account, please include your GPO information to take advantage of contract pricing. Please contact our Customer Care department or call 800-323-0249 if your online account does not reflect contract pricing.
Like many industries, raw material prices for paper, adhesive, and backing materials have changed drastically over the last few years. While we have done what we can to absorb these costs, we’ve had to pass on incremental price increases to continue operating and serving our customers. We encourage you to contact our Customer Care department to explore options, like a stocking agreement, that provides more consistent pricing.
Quotes and Ordering
In addition to offering thousands of stock products to order online, Shamrock specializes in custom products to meet your unique needs. We are happy to provide a quote for your custom order.
Several factors go into generating a quote, including your project’s complexity, whether a new plate or die is required, what materials or adhesives are needed, and how many colors will be printed.
We offer multiple ways to request a quote for a custom order. To request a quote for a custom project, contact our Customer Care department or call 800-323-0249.
Also, we encourage you to use our Design A Label custom label builder on our website to design your label or upload your design. After we receive your submission, our team will contact you for additional information needed to generate a quote.
All of our stock products are available online, 24 hours a day. You can also email your order to CustomerService@shamrocklabels.com. However, if you have a custom order or can’t find something on our site, contact our Customer Care department or call 800-323-0249.
Shamrock proofs typically take 24 - 48 hours. Please contact our Customer Care department if you do not receive your proof within this timeframe.
Order Status
If you placed your order online, your order history is accessible through the orders tab in your Customer Portal.
We’re happy to help. Contact our Customer Care department or call 800-323-0249 to check the status of your order.
Our goal, as always, is to provide you with the shortest lead time possible for your custom or stock orders. However, due to the nature of our industry, lead times are constantly changing. We suggest you contact our Customer Care department for the current lead time on your order.
Tracking information is available for all Shamrock shipments. Contact our Customer Care department or call 800-323-0249.
Shipping
Shamrock ships thousands of our stock products within one business day of an order’s receipt. However, in the case of material shortages or supply allocations, certain exclusions may apply.
Orders must be placed by 12 pm CST to be processed in time for overnight or premium shipment. This deadline also applies to 2nd Day Air and 3rd Day Select shipments. If you would like to change the shipping option on a previously submitted order, contact our Customer Care department or call 800-323-0249.
Shamrock’s primary carrier is UPS. However, if you would like to ship via FedEx (or another carrier), we can certainly accommodate you! Contact our Customer Care department to arrange other carrier options.
Of course! Please provide your FedEx/UPS account number at the time of order placement, and we will be sure to utilize it at no additional charge.
Yes, our online system allows you to list an address for billing and a different address for shipping if needed. If it’s your first time placing an order, add these addresses at checkout. If you are a returning customer, sign in to the customer portal, go to your account profile, and access the address book to enter your billing and shipping addresses.
Upgrades and Improvements
Shamrock Labels and Drug Package have merged to bring you a stronger, more efficient service. We’ve upgraded our technology, streamlined order processing, and enhanced customer support to ensure a smoother, faster, and more reliable experience.
Yes! With our optimized fulfillment process, lead times are now 2-3 weeks, ensuring quicker turnaround times and more accurate order tracking.
We understand past frustrations, and that’s exactly why we made these changes. Our systems are now fully integrated, our distribution is optimized, and customer response times have improved to minutes, not days—ensuring more reliable service.
We’ve expanded our support team, improved response times, and implemented new systems to assist you more efficiently and effectively. You can now expect faster, more personalized support.
Our goal is to continue providing competitive pricing while delivering enhanced service. If any pricing adjustments occur, we will communicate them transparently.
Our customer service team is available at (800) 323-0249, or email us at customerservice@shamrocklabels.com. You can also check order status through our online portal.
We are committed to ongoing improvements, expanding our offerings, and making further enhancements to serve you better. Thank you for being part of our journey!