Case Study: How Shamrock’s Quick Action Was the Fix for a State-of-the-Art Medical Center


How Shamrock's Quick Action Was the fix for a State-of-the-Art Medical Center

The Background

Having the right product in stock and ready to aid in treating patients is critical for a state-of-the-art medical center, especially one with a high-demand public hospital and community health care system.

The Challenge

When an error led to ordering 50 cartons of the wrong Zebra wristband, it was much more than a minor mistake. It meant 10,000 hospital patients would be without critical medical identification. That’s where Shamrock Labels came in.

The Solution

We understood the urgency and jumped into action to get the needed wristbands. We immediately processed the replacement order with the correct Zebra wristbands and expedited 50 cartons to the medical center. In addition, we leveraged our strong partnership with Zebra, enabling us to get Zebra to waive the restocking fee that would typically be charged to the medical center on such a sizable return.

The Result

Without missing a beat, the medical center received the correct wristbands from Shamrock. Their team was impressed at our quick turnaround and responsiveness to right a wrong, even when we weren’t responsible for the error. To the medical center team, we went above and beyond to provide a solution. To us at Shamrock, it’s simply what we set out to do for all of our customers every single day.

I just wanted to take a moment to thank you for getting this processed and delivered to us so quickly. Much appreciated!


image (8)

Shop Our Products

Want to be our Next Case Study?

Do you have a Shamrock story you'd like to share?

Save & Email Cart
Your Shopping Cart will be saved and you'll be given a link. You, or anyone with the link, can use it to retrieve your Cart at any time.
Back Save & Email Cart
Your Shopping Cart will be saved with Product pictures and information, and Cart Totals. Then send it to yourself, or a friend, with a link to retrieve it at any time.
Your cart email sent successfully :)