Shamrock Labels – Growing Through Change
Change Is Never Easy, But It’s Worth It
For over 50 years, Shamrock Labels and Drug Package have been trusted partners in providing essential products for pharmacies and hospitals. Pharmacies relied on Drug Package for their day-to-day essentials, while hospitals counted on Shamrock for precision and compliance. But as the industry changed, so did we. Bringing these two brands together under one roof was a bold move—one that set us up for a stronger future but, we know, came with some bumps along the way.
The Challenge: A Merger with Real Impact
When we combined Shamrock Labels and Drug Package, our goal was simple: make it easier for our customers to get what they need, when they need it, with even better service. But behind the scenes, this meant streamlining operations, upgrading technology, and rethinking how we worked. And like any big transition, it wasn’t always smooth.
- Operational Growing Pains – Consolidating two businesses meant changes in ordering, fulfillment, and customer support.
- Tech Upgrades – We moved to a new ERP system to improve efficiency, but it took time to get right.
- Service Disruptions – Shifts in processes led to temporary slowdowns, which we know frustrated some of our customers.
- Supply Chain Hurdles – Like many businesses, we faced challenges with product availability, made even trickier by the COVID-19 pandemic.
We get it—when you need labels, bags, or packaging supplies, you need them now. And for a while, we weren’t as fast or responsive as we wanted to be. That’s not who we are, and we knew we had to make things right.
The Fix: Investing in the Future (and Our Customers)
Rather than just patching up problems, we took the opportunity to build a stronger foundation. Here’s what we did:
- Faster Order Fulfillment – We streamlined our operations, reducing lead times to 2-3 weeks so you get your orders faster.
- Better Customer Support – Response times are now within minutes, not hours or days, so you never have to wait long for answers.
- Smarter Inventory Management – Our new system helps us track and fulfill orders more efficiently, so stock issues are minimized.
- More Personal Service – Our customer care team grew, ensuring you always have a real person to talk to when you need support.
The Result: A Better Experience for You
These changes weren’t just about making our business stronger—they were about making life easier for our customers. And we’re happy to say, the improvements are showing:
- Faster Shipping – No more long waits; your supplies arrive when you expect them.
- Smoother Ordering – Our updated system makes it easier to get what you need, hassle-free.
- Stronger Customer Relationships – We’ve always been about personal service, and now we have the team and tools to back it up even better.
Looking Ahead
Change is never easy, and we want to thank you—our customers—for sticking with us as we navigated this transformation. The good news? We’re stronger, faster, and more responsive than ever. As we continue to evolve, one thing will never change: our commitment to providing the best labeling and packaging solutions with the personal touch you’ve always counted on.
Need to Place an Order or Have a Question?
Our team is ready to help. Reach out today and experience the improved Shamrock Labels difference!